Refunds & Cancellation Policy 

Refunds 

• 1.1 Refunds will be done only through the original payment method used for purchasing. §         
• 1.2 Refunds are applicable if eGiftly does not deliver the card code to the User’s registered email address. 
• 1.3 eGiftly will replace or compensate the User with the same order value in case the card code was redeemed before the purchase date. 
• 1.4 Refunds or returns are inapplicable on digital products. 
• 1.5 If the User received a wrong product, eGiftly will send the correct product to the User’s email address within seventy-two (72) hours after receiving the complaint. 
• 1.6 If the User could not redeem the purchased card code on the merchant’s website, the merchant should be contacted directly. The merchant’s contact details are available on the brand page on the Website. 
• 1.7 eGiftly is not responsible for any technical error or redemption issue on the merchant’s website. 

Purchase and Delivery Policy  

• 2.1 Digital products are delivered on User’s registered email address and do not require physical delivery. 
• 2.2 In case of any violation of these Terms and Conditions and the law in force by the User, eGiftly reserves its right and possibility to block the User’s Account. 
• 2.3 After receiving the card code, the User has to read the brand instructions on how to redeem the card on the merchant’s website. 
• 2.4 The User has to read the description and system requirement before purchase. 
• 2.5 e-giftly.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. 
• 2.6 Multiple transactions may result in multiple postings to the cardholder’s monthly statement.